The Patient Care Coordinator

Your front desk is overwhelmed.
Your patients are waiting.
There's a better way.

AI-powered voice agents that handle scheduling, answer patient questions, and manage intake — 24/7, HIPAA-compliant, and integrated with your practice management system.

HIPAA Compliant BAA Available EHR/PMS Integration

The $500,000 missed call problem.

Let's do some math.

The average dental practice misses 30-40% of inbound calls. For a busy practice, that's 20+ missed calls per week. Even if only half of those were potential new patients, that's 10 opportunities lost — every week.

The lifetime value of a new dental patient? Somewhere between $1,000 and $2,500. That means every month of missed calls could be costing you $40,000 to $100,000 in lost lifetime revenue.

Your front desk isn't failing. They're just human. They can only answer one phone while helping one patient while processing one insurance verification. When call volume spikes, something has to give.

Usually, it's the phone.

Monthly Revenue at Risk

Missed calls / week ~25
New Patient Opportunity 10
Avg. Patient LTV $1,500
Monthly Loss $60,000
The Solution

The Patient Care Coordinator

Our AI voice agent acts like your best front desk employee — if that employee could answer unlimited calls simultaneously, never took a break, and worked every night, weekend, and holiday.

It greets patients warmly, schedules appointments directly into your system, answers questions, and routes urgent matters to your staff.

New Patient Scheduling

Collects info, checks availability, and books directly. No phone tag.

Confirmations

Calls to confirm appointments. Handles rescheduling requests automatically.

Rescheduling

Finds alternatives, updates the schedule, and fills gaps with waitlist patients.

Common Questions

Answers FAQs about hours, insurance, location, and paperwork.

Urgent Routing

Recognizes clinical questions or emergencies and routes to human staff.

After-Hours

Captures opportunities nights and weekends that would otherwise go to voicemail.

Works with the systems you already use.

We integrate with your PMS and EHR. No duplicate entry. No switching screens. Everything flows into your workflow.

Dentrix

Eaglesoft

Open Dental

Athenahealth

DrChrono

eClinicalWorks

Zenoti

And many more...

Built for practices like yours

Dental Groups

Managing call volume across multiple locations is a staffing nightmare. A Digital Employee scales instantly — handling peak volume without adding headcount.

Key Benefit: Centralized scheduling

Medical Practices

Your clinical staff shouldn't be answering phones. The Patient Care Coordinator handles routine calls so your team can focus on the patients in front of them.

Key Benefit: Reduced burnout

MedSpas

Your patients expect a premium experience. The AI handles booking and never puts anyone on hold. First impressions stay first-class.

Key Benefit: Premium experience

HIPAA compliant. Built for healthcare.

You can't cut corners on compliance. We understand that — and we've built infrastructure that protects your patients and your practice.

BAAs Included

Legal protection for your practice

Encrypted

Data secure in transit & at rest

PII Protection

Strict handling of patient info

Staff Training

We help you establish policies

How it works — from kickoff to live

01

Discovery

We learn your scheduling rules, services, and common questions.

02

Build & Integrate

We configure the agent and integrate with your PMS.

03

Test & Refine

We run test calls and refine edge cases until it's perfect.

04

Go Live

Deploy to your phone system and monitor performance.

Common questions from practices.

Is this really HIPAA compliant?

Yes. We sign BAAs, use encrypted infrastructure, and follow HIPAA requirements for handling patient information.

Will patients be annoyed?

Most patients prefer it to voicemail or hold times. The voice is natural and the interaction is efficient. Patients want their problem solved.

What about clinical questions?

The AI routes clinical questions and emergencies to your staff immediately with full context.

Can it handle complex scheduling?

Yes. Provider availability, operatory constraints, appointment types — we configure the AI to follow your specific rules.

Let's find out what you're missing.

Book a Patient Experience Audit. We'll show you where calls are falling through the cracks — and what it's costing you.